Aligain Shipping Policy
Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details and link to your order detail page. Once your item ships, you will receive a Shipment Confirmation email with a tracking number.
Shipping and Delivery Estimates
- If your item is in stock, your order will be processed within 2 business days. Delivery time will depend on your destination.See shipping method belowed for details.
- If your item is in backorder or pre-order, we will estimate your shipping date before you place an order in the Cart.
- If you ordered multiple items including a backordered or pre-ordered item, we will ship on-stock items first on-demand. If we have not reached out to you, you are advised to reach out to us by simple replying your order confirmation email or service@aligain.com.
All delivery timeframes are an estimate, the actual delivery time will depend on the item details and carrier. All estimates are based on business days, unless specified otherwise.
Shipping Days
We ship orders every business day:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
During different periods, we increase/decrease the shipping cycles where necessary without notice.
Free Shipping Eligibility
In order to give great shopping experience to our valued customers, We provide free shipping on all orders placed on this website.
Free shipping applies to shipping fees and does not include customs, handling or tax charges of country where applicable.
Shipping Methods
We ship our orders from our warehouse in vary locations.
United States: Shipping time usually takes 5~8 business days.
EU Countries: Shipping time usually takes 6~10 business days.
All other countries: Shippping time usually takes 8~12 business days.
Undelivered Packages
When the carrier returns an undelivered package to us, we will reach out to amend any issues and double confirm a new shipment. Otherwise a full refund including shipping charges is issued. When the shipment is return due to fault of the receiver or it's returned for a second time, as full refund is issued excluding the shipping charges.
Please make sure your address information is correct before confirming your order and/or to notify the receiving party.
No VAT Charged
We send all items with an invoice valuing our product excluding VAT .
Shipping FAQ
When can I expect my order?
Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email including tracking number.
Delivery will take 2 to 5 business days after the order has shipped, depending on your chosen shipping method and shipping destination.
You can track your order shipping status in your order detail page. You can find the order detail page link in your order and shipping confirmation email.
How can I track my order?
Please find your order tracking number in your order detail page. You can find the order detail page link in your order and shipping confirmation email.
Alternatively, you can ask us by email to service@aligain.com.
Can I have my order delivered to an address other than my home?
During checkout, you may select a shipping address that is different from your billing address. Please make sure that you keep the shipping and billing address within the same country to avoid any holdup.
We are unable to deliver to a PO box.
Can I change my shipping address?
Your submitted order is automatically prepared by our warehouse but doesn't ship until the following "shipping day". You can still amend or cancel your shipment before the next shipping day.
contact us immediately on: service@aligain.com.
If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment method.